Privacy Policy

At KIOKORI, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.kiokori.com, make a purchase, or interact with our services. By using our site, you agree to the practices described in this policy. If you have any questions, please contact us at

800-477-1595 (Monday–Friday, 9 AM–5 PM EST) or via email at sales@kiokori.com.

1. Information We Collect

We collect information to provide you with a seamless and personalized shopping experience. The types of information we may collect include:

  • Personal Information:
    • Name, email address, phone number, billing and shipping addresses, and payment information (e.g., credit card details) provided when you place an order or create an account.
    • Contact details shared when you reach out to our customer service team or sign up for newsletters.
  • Non-Personal Information:
    • Browsing data, such as IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.
    • Aggregated data used to analyze trends and improve our services.
  • Order-Related Information:
    • Details about your purchases, such as product selections (e.g., lab-grown diamond jewelry or 14K gold settings), order history, and preferences.

2. How We Use Your Information

We use your information to enhance your shopping experience and operate our business efficiently. Specific uses include:

  • Order Processing and Fulfillment: To process payments, ship orders from our Lawrenceville, Georgia facility, and provide order updates (e.g., tracking information via USPS, FedEx, or UPS).
  • Customer Support: To respond to inquiries, assist with returns or exchanges, and provide personalized gift recommendations.
  • Marketing and Communications: To send promotional emails, newsletters, or special offers (with your consent). You may opt out at any time via the unsubscribe link in emails.
  • Website Improvement: To analyze site usage, improve functionality, and tailor content to your preferences.
  • Security and Fraud Prevention: To protect against unauthorized transactions and ensure the security of your data.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

  • Service Providers: With trusted third parties (e.g., payment processors, shipping carriers like USPS, FedEx, or UPS, or website analytics providers) who assist in operating our business. These partners are bound by confidentiality agreements.
  • Legal Requirements: When required by law, such as to comply with a subpoena, court order, or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, or sale of KIOKORI assets, your information may be transferred as part of the transaction, with notice provided where required.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze site performance. These tools help us:

  • Remember your preferences and cart contents.
  • Track website usage for analytics purposes.
  • Deliver personalized ads (if applicable).

You can manage cookie preferences through your browser settings, but disabling cookies may affect site functionality.

5. Data Security

We take robust measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption for data transmission.
  • Secure storage of payment information through trusted payment processors.
  • Regular security audits to safeguard our systems.

While we strive to protect your data, no online system is 100% secure. Please report any concerns immediately to sales@kiokori.com.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: Request access to or updates of your personal data by contacting us.
  • Opt-Out: Unsubscribe from marketing emails via the link in any email or by contacting us.
  • Delete: Request deletion of your data, subject to legal and operational requirements (e.g., retaining order records for warranty purposes).

Residents of certain regions (e.g., California under CCPA or EU under GDPR) may have additional rights, such as requesting a copy of their data or restricting certain uses. Contact us to exercise these rights.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., IGI certification portals or social media). We are not responsible for the privacy practices of these sites. Please review their policies before sharing information.

8. Children’s Privacy

KIOKORI’s services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. International Users

KIOKORI operates from Lawrenceville, Georgia, USA, and our services are governed by U.S. law. If you access our site from outside the U.S., your data may be transferred to and processed in the United States, where privacy laws may differ. By using our site, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date revised. We encourage you to review this policy periodically.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please reach out to our team:

  • Phone: 800-477-1595 (Monday–Friday, 9 AM–5 PM EST)
  • Email: sales@kiokori.com
  • Address: KIOKORI, mailing address is: 930 New Hope Rd. 11-525, Lawrenceville, GA 30045 (Note: Our offices are not open to the public. The address shown is for mail and package receiving only.

At KIOKORI, we’re dedicated to protecting your privacy while delivering exceptional jewelry, from lab-grown diamond earrings to 14K gold heirlooms. Shop with confidence knowing your trust is our priority.